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Privacy/Cookie Policy

Introduction
Sock Academy Ltd are committed to protecting and respecting your privacy.

This policy, together with our terms and conditions of sale sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

1. Definitions
Data controller – A controller determines the purposes and means of processing personal data.
Data processor – A processor is responsible for processing personal data on behalf of a controller.
Data subject – Natural person
Categories of data: Personal data and special categories of personal data

Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership,political opinions, religious or philosophical beliefs.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

2. Who are we?
Sock Academy Ltd is the data controller. This means we decide how your personal data is processed and for what purposes.

3. The purpose(s) of processing your personal data
We use your personal data for the following purposes:
Processing Orders, dealing with issues or complaints, informing you of new products

4. The categories of personal data concerned
With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

  • Personal data – Name, address, telephone number, email

5. What is our legal basis for processing your personal data?
a) Personal data (article 6 of GDPR)

Our lawful basis for processing your general personal data:
1) Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract
2) Processing necessary for the purposes of the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject.

6. Sharing your personal data
Your personal data will be treated as strictly confidential, and will be shared only with our third party suppliers in order to process your order or assist with a query or complaint. To the best of our knowledge all of these suppliers will be compliant with GDPR.To ensure that your online shopping with Sock Academy Ltd is safe and secure and that no one can read the submitted data, all card and personal data is encrypted using 128 bit Secure Socket Layer (SSL) encryption issued by GlobalSign, a well-known and trusted Certification Authority (CA) used by many major global companies.

We use 128 bit SSL encryption to ensure that all sensitive information including name, address and credit card details are safe from interception. You will know exactly when we are using 128 bit SSL encryption by observing that during the “Checkout” process our web address is preceded by “https” to indicate that secure encryption is active. Depending on your web browser a small yellow padlock symbol may be displayed to indicate that the secure connection is active. You can click on the padlock to view details of our secure certificate.

Sock Academy Ltd credit card payments in real time by SagePay, an industry approved transaction handler. As soon as payment has been taken, your card number is deleted from our system

7. How long do we keep your personal data?
We keep your personal data for no longer than reasonably necessary in order to ensure we can help with any issues that arise ie legal claims/complaints.

Providing us with your personal data
We require your personal data as it is a contractual requirement, or a requirement necessary to enter into a contract.

8. Your rights and your personal data
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personaldata:

  • The right to request a copy of the personal data which weholdabout you;
  • The right to request that we correct any personal data if it is found to be inaccurateor out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to request that we provide you with your personal data andwhere possible, to transmit that data directly to another data controller, (known as the right to dataportability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, torequest a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

9. Automated Decision Making
We do not use any automated decision making tools.

10. Further processing
If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

11. Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

12. Cookie Policy

COOKIE POLICY

INFORMATION ABOUT OUR USE OF COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. [By continuing to browse the site, you are agreeing to our use of cookies.]

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
    [Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies]
    You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

13. How to make a complaint
To exercise all relevant rights, queries or complaints please in the first instance contact Sock Academy via email hello@sockcademy.com

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.